Contact & support

We’re here to help.

For questions about your photos, designs, account or purchase, email support@frameofus.com.

Help us find your project

Include the email you use to sign in, your project name or link, and a short description of what happened. For payment questions, include your order reference if you have it. Do not send passwords, full card numbers or identity documents.

Payments and refunds

Our Refund Policy explains how to request help. For purchases processed by Paddle, you can also use the support link in your receipt or visit Paddle Buyer Support.

Who operates Frame of Us

Frame of Us is operated by an individual entrepreneur based in Almaty, Kazakhstan.