Privacy & data care
Your photographs and likeness stay under your control.
Last updated: October 5, 2026
Frame of Us uses the photographs you choose to create AI-assisted wedding images and personalized digital announcements. We do not publish your project photographs or use them in marketing without your separate permission.
Who handles your information
Frame of Us is operated by an individual entrepreneur based in Almaty, Kazakhstan. For privacy questions and requests, email support@frameofus.com.
Permission is required
Upload a photograph only when every identifiable person in it has clearly agreed to the photograph being uploaded and transformed for this project.
Information we use
We use account details, project preferences, uploaded photographs and working copies, generated results, favorites, invitation wording, purchase and access records, correction requests, and technical job status to provide your project. If you contact support, we use your email and message to investigate and respond.
We also record product events such as uploads, checkout progress, generation outcomes and downloads, with a session identifier and relevant diagnostic details. We use them to understand service use, detect errors and improve reliability.
Image processing and service providers
Your browser prepares a working copy of an uploaded photo. That image and your creative instructions are sent to OpenAI’s image-processing API to create or correct your result. Successful results are saved to your project. Cloudflare provides website hosting, database and image storage; Supabase provides account authentication; Zoho Mail handles support correspondence. These providers process the information needed for their respective services. Processing may occur outside your country, including outside Kazakhstan.
Payments
Where Paddle checkout is used, Paddle handles checkout, payment and billing information. Frame of Us stores order, payment-status, purchased-package, access and refund-status records. We do not store complete card details. Paddle’s own privacy information applies to its payment services.
Private access and sharing
Originals and normal project results require authenticated access. If you create a share link, anyone who receives its unique token can view the images in that shared collection. Send share links only to people you intend to have access. Service operators may access project information when needed to provide support or resolve a technical problem.
Cookies and browser storage
Sign-in cookies keep your account session working. Browser storage keeps upload drafts and creative choices, remembers your selected language and records a product-event session identifier. Draft photographs may remain on the device where you added them until the draft is cleared or that browser’s site data is removed.
Retention and deletion
Projects have a retention window of four months, initially from project creation and extended by paid transformation or correction activity. Download files you want to keep before this window ends; expired projects may be removed. Deleting a project or account removes its active project records, stored images, favorites and share access. Provider-held records are subject to the providers’ retention practices. Contact us for questions about retained copies.
Payment providers may retain transaction records for their financial, tax, fraud-prevention or legal obligations separately from your deleted project.
Your choices and requests
You can delete an individual project or request account deletion from My Projects. For access to your information, corrections, privacy concerns or other rights available in your country, contact support@frameofus.com. We may need to verify account ownership before acting on a request. Do not send passwords or identity documents in your initial message.