Refund Policy

When something isn’t right.

Last updated: October 5, 2026

Frame of Us sells one-time digital packages. This policy explains the additional refund support we offer. It does not limit Paddle’s applicable refund terms or any mandatory consumer rights.

Before photo creation starts

You may request a full refund before any paid photo-generation request is submitted for your purchased package. Uploading photos or paying alone does not start generation; you choose when to begin by pressing Create my photos.

After creation starts

Our additional change-of-mind refund offer ends when creation begins. This does not remove any cancellation, withdrawal or refund rights available under applicable law or Paddle’s terms. If results have a technical defect or the purchased service is not delivered as described, contact us so we can review the problem and provide an appropriate correction, replacement or refund.

Failed delivery and duplicate charges

Technical failures should not use an additional photo-edit allowance for a retry of the same request. If we cannot resolve a delivery failure, we will refund the undelivered portion of the package, or the full package when the failure prevents the purchased service from being used. Accidental duplicate charges for the same purchase are eligible for a refund of the duplicate payment.

How to request help

Email support@frameofus.com with your purchase email, transaction or order reference, and a short description of the problem. Do not send card numbers, passwords or identity documents. For a Paddle purchase, you can also contact Paddle Buyer Support directly.

How refunds are processed

For payments made through Paddle, refunds are processed through Paddle to the original payment method. The time for funds to appear depends on Paddle and your payment provider. A full package refund revokes the package’s paid access; any partial refund and remaining access will be explained when the request is resolved.

Your statutory rights

Consumers may have a statutory withdrawal period or other rights for digital content and services. Starting generation does not by itself establish that you have waived these rights. Any consent or acknowledgment required by applicable law must be obtained separately. Paddle’s Refund Policy and Buyer Terms apply to Paddle transactions.